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Privacy Policy

The General Data Protection Regulation

The General Data Protection Regulation requires us to manage personal information in accordance with data protection principles and in particular requires us to process your personal information fairly and lawfully. This means you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us in order that we may provide the product or service that you require.

We rely on Article 6(1)(f) of the GDPR as the lawful basis on which we collect and use your personal data. That means that we can collect and use your personal data on the basis that it is necessary for the purposes of our legitimate interests, except where our interests are overridden by your privacy interests.

Our legitimate interests are carrying on our business, providing services to our users, and raising awareness of Eldercare Group online, in print, and in person.

What information do we collect about you?

Through our website (www.eldercaregroup.co.uk), we may collect and process the following data about you:

Cookies and analytics information that make our site easier to use and allow us to continue to improve our website. Further information as to our use of cookies can be found in this policy.

How will we use the information about you?

Personal data is used to keep you informed by providing information that you have subscribed to receive, for example, news, publications and events or to respond to individual requests and enquiries submitted (directly or those submitted via a webform). By supplying this information you are consenting to Eldercare Group storing and using it for the purposes for which it was provided. We will not use your personal information to contact you unless you have specifically requested to receive information from us.

Any personal information we have gathered will not be shared with any third parties. We do not allow our service providers to use your data for their own purposes and they may only use your data upon our instruction and in accordance with all relevant data protection laws.

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How long will the information be stored for?

We will store the information in a secure and protected environment and only for as long as is necessary for the purposes explained in this document. In addition, legislation might oblige us to store information for a certain period of time.

We do not store or retain any bank account information.

Access to your information and correction

You have the right to control your personal data. If at any point you believe the personal information we hold on you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights by contacting our Data Protection Officer using the contact details towards the end of this document. Your rights include:

We will not make a charge for this service.

For more information about your personal data rights please visit the Information Commissioner Office website at: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individuals-rights/

Cookies

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies in use on our site include Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

What about security?

Your personal data is processed in a manner that ensures that it is secure and your confidentiality maintained, including preventing unauthorised access to or use of your personal data and the equipment used for the processing that data.

Eldercare Group has implemented appropriate technical and organisational security measures to ensure the security of your data and we adhere to current regulations.

Our website conforms with the latest security practices but the transmission of information via the internet is not completely secure. We do our best to protect your personal data but we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How do I contact you?

If you have any queries, requests or complaints on the subject of data protection or would like to opt out of any contact or communications, please do not hesitate to contact our Data Protection Officer at the address below:

Data Protection Officer
Nicky Cave
First Floor,
5A Church End Estate,
Little Hadham,
Herts SG11 2DY

Email: advice@eldercaregroup.co.uk

Telephone: 0800 082 1155

If you are not satisfied with the Data Protection Officer’s response, or believe we are processing your personal data not in accordance with current Data Protection regulations, you can contact the Information Commissioner’s Office (ICO). Their Helpdesk number is 0303 123 1113.